Win DB Privacy Policy – Your Information Is Completely Secure

win db (windb.biz) is a trusted online gaming platform serving millions of members across Bangladesh with a safe and enjoyable gaming experience. We believe protecting the privacy of your personal information is one of our most important responsibilities.

In this Privacy Policy, we clearly state that win db What information is collected while you use the platform, how it is used, where it is stored, and what rights you have over your data.

This policy applies to all members, visitors, and users of win db's services. Please read it in full before using our website or mobile app.

win db Collects two types of information from members — information provided directly and information collected automatically.

Information provided directly (at registration):

• Full name and date of birth
• Mobile number and email address
• Address and district
• National ID or passport number (collected during KYC verification)
• Payment method details (bKash/Nagad/Rocket number)

Automatically Collected Information:

• Device type, operating system, and browser information
• IP address and approximate location
• Platform activity logs (login times, game history, transaction records)
• Cookie and session data

win db Uses the collected information for the following purposes:

• Account Management: To ensure registration, login, and account security.
• Transaction Processing: To process deposits and withdrawals and maintain a record of all transactions.
• Identity Verification: To prevent underage access and protect against fraud.
• Service Improvement: To analyze user experience and improve the platform.
• Contact: To send important updates, promotions, and security alerts.
• Legal Compliance: To comply with applicable laws and regulations.
• Dispute Resolution: To resolve any issues or complaints.

win db Our website and mobile app use cookies — small data files stored on your device that help enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and keep core services running. These cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To analyze user behavior and improve our services.
• Security Cookies: For account protection and fraud detection.

You can disable cookies through your browser settings. However, doing so may affect the functionality of some win db services.

win db does not sell your personal data. However, limited information may be shared with third parties in specific circumstances:

• Payment Provider: bKash, Nagad, Rocket — only the information necessary to complete transactions.
• Technology Service Provider: Hosting & cloud services — contractually obligated to maintain data security.
• Legal Authorities: In response to a valid request from a court or government authority.
• Fraud Prevention: To the relevant authorities if a member is found to be involved in illegal activity.

win db How long your information is retained depends on the type of data and the purpose for which it was collected.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction Records: A minimum of 7 years as required by law.
• KYC Documents: Up to 5 years after verification.
• Gaming Log: Up to 2 years for dispute resolution purposes.
• Cookie Data: Typically between 30 days and 1 year.

Once the designated retention period expires, data is securely deleted or anonymised.

win dbAs a member of, you have the following rights over your personal data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be limited.
• Right to Opt Out of Marketing: You may opt out of receiving promotional messages.
• Right to Lodge a Complaint: If you are dissatisfied with how we handle your data, you have the right to file a complaint.

win db We use industry-leading technology to keep your data safe. Our security framework is outlined below:

• SSL/TLS Encryption: All website and app communications are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): 2FA is available for an added layer of account security.
• Firewall & DDoS Protection: Robust server-level firewall and intrusion prevention systems.
• Regular Security Audits: Regular security audits conducted by third-party specialists.
• Restricted Access: Staff are only granted access to the data necessary for their role.
• Data Backup: Regular encrypted backups to eliminate the risk of data loss.

Please note, however, that no method of transmission over the internet is 100% secure. Keep your password strong and never share it with anyone.

win db does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If we have reason to believe a minor is using an account, that account will be suspended immediately and any collected data will be deleted.

If a parent or guardian becomes aware that their child is using win db, please support@windb.biz. We will act promptly.

win db This Privacy Policy may be updated when necessary. In the event of any changes:

• The updated policy will be published on the website and the revision date at the top of the page will be changed accordingly.
• Members will be notified of significant changes via email or in-app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We always aim to notify members at least 7 days before any changes take effect. Please check our website regularly.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: support@windb.biz
• Website: windb.biz
• Support Hours: Daily from 9:00 AM to 11:00 PM